Privacy Policy & Terms of Service
Plain-language policies that explain how we handle your data and what governs our working relationship.
Information We Collect
Celective Studios LLC ("we," "our," or "us") collects information you provide directly to us, information we collect automatically when you use our website, and information from third-party sources.
Information you provide
- Name, email address, phone number, and company name when you fill out our contact form
- Project details, goals, and any files or materials you share with us
- Payment information processed securely through our payment providers
- Communications you send us via email, phone, or our website
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and links clicked
- Referral source (how you found our website)
- General geographic location based on IP address
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use it to:
- Respond to your inquiries and provide the services you request
- Send you project updates, invoices, and service-related communications
- Analyze website usage to improve our content and user experience
- Send occasional marketing emails about our services (you can opt out at any time)
- Comply with legal obligations and protect our legal rights
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Sharing Your Data
We share your information only in the following limited circumstances:
- Service providers: Trusted vendors who help us operate our business (e.g., email services, payment processors, analytics tools). They are contractually obligated to protect your data.
- Legal requirements: When required by law, court order, or government authority.
- Business transfers: If Celective Studios is acquired or merges with another company, your information may be transferred as part of that transaction.
- With your consent: Any other sharing will only occur with your explicit permission.
Cookies
We use cookies and similar tracking technologies to analyze website traffic and improve your browsing experience. Cookies are small text files stored on your device.
Types of cookies we use
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing cookies: Used to track visitors across websites for retargeting purposes.
You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.
Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. This includes using HTTPS encryption on our website and limiting access to personal data to employees who need it.
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data (subject to legal retention requirements).
- Opt-out: Unsubscribe from marketing emails at any time using the link in any email we send.
- Data portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, email us at hello@celectivestudios.com.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are retained for 2 years. Client project data is retained for 5 years after project completion unless you request earlier deletion.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@celectivestudios.com
- Address: Celective Studios LLC, McKinney, Texas 75001
- Phone: +1 (945) 272-8551
Acceptance of Terms
By engaging Celective Studios LLC for services, accessing our website, or signing a service agreement, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These Terms apply to all clients, visitors, and users of our website and services.
Services
Celective Studios provides digital services including software development, digital marketing, social media management, UI/UX design, brand strategy, and IT infrastructure support. The specific scope of services for each engagement is defined in a signed Statement of Work (SOW) or service agreement.
We reserve the right to refuse service to anyone for any reason at any time.
Payment Terms
Project-based work
- 40% deposit due upon signing the project agreement
- 40% due at the agreed mid-project milestone
- 20% due upon project completion and delivery
Monthly retainer services
- Invoiced at the start of each month
- Payment due within 14 days of invoice date
- Late payments incur a 1.5% monthly finance charge
All prices are in USD. We accept payment via bank transfer, credit card, and ACH. Work may be paused on accounts overdue by more than 30 days.
Intellectual Property
Upon receipt of full payment, all custom work product created specifically for a client (including source code, designs, and written content) is transferred to the client.
Celective Studios retains ownership of:
- Pre-existing tools, frameworks, libraries, and methodologies
- General knowledge, skills, and techniques used in delivering services
- Any work product for which full payment has not been received
We may include completed work in our portfolio and marketing materials unless you request otherwise in writing.
Client Obligations
To ensure successful project delivery, clients agree to:
- Provide timely feedback and approvals within agreed timelines
- Supply necessary content, assets, and access credentials when requested
- Designate a primary point of contact for the project
- Ensure all materials provided to us are lawfully owned or licensed
- Not use our services for any illegal, harmful, or deceptive purposes
Delays caused by client inaction may result in revised timelines and additional fees.
Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business strategies, technical specifications, financial information, and client data.
This obligation survives termination of the service agreement for a period of two (2) years.
Limitation of Liability
To the maximum extent permitted by law, Celective Studios' total liability for any claim arising from our services shall not exceed the total fees paid by the client in the three (3) months preceding the claim.
We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data, even if we have been advised of the possibility of such damages.
We do not guarantee specific marketing results (e.g., search rankings, ad performance, follower growth) as these depend on factors outside our control.
Termination
Either party may terminate a service agreement with 30 days written notice. Clients are responsible for payment of all work completed up to the termination date.
We may terminate immediately and without notice if a client violates these terms, engages in unlawful activity, or fails to pay outstanding invoices after 45 days.
Upon termination, we will deliver all completed work product for which payment has been received.
Governing Law
These Terms of Service are governed by the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising from these terms or our services shall be resolved in the courts of Collin County, Texas.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.